Privacy Policy

OUR PRIVACY COMMITMENT TO OUR USERS, GUESTS, AND CUSTOMERS

Turtle Wax Europe Limited, its parent company Turtle Wax Inc, its subsidiaries, and affiliates (“Turtle Wax”) values the relationship we have with our users, guests, and customers and are committed to responsible information-handling practices. We take care in safeguarding your personal information and in complying with all applicable national, international federal and state privacy laws and our own internal standards and best practices.

By visiting, accessing, and/or using any Turtle Website or any Turtle Wax products, software, feeds, and services provided to you on, from, or through the Turtle Wax websites (collectively the “Service”), you acknowledge and assent to the privacy policy set forth below (“Privacy Policy”). If you do not agree to this Privacy Policy, you must immediately stop using the Service.

PRIVACY POLICY

This Privacy Policy describes the information and privacy practices for Turtle Wax and all other locations, occasions, or events where your personal information is collected by, or on behalf of, Turtle Wax. All access to and/or use of the Service is governed by the following Privacy Policy.

The Service may contain links to other sites operated by third parties, including but not limited to third-party sites that display our name, logo or other intellectual property. We do not exercise control over the sites displayed as search results or links from within the Service. These third party sites may place their own cookies or other files on your computer, collect data, or solicit personal information from you. Turtle Wax is not responsible for the contents or privacy practices of any third party site. We strongly encourage you to read the privacy policies of those other sites to learn how they collect, use, share, and secure your information.

WHAT INFORMATION DOES TURTLE WAX COLLECT FROM ME?

We may collect personal information provided by you, such as: your contact information (name, mailing address, phone number, e-mail address); your billing/shipping information (credit card number, shipping address); and/or your personal preferences (product wish lists, hobbies, and likes or dislikes relating to the services we may offer).

Turtle Wax may utilise cookies – a cookie is a mechanism that allows the Service and other websites to store its own information about a user on the user's own computer – to improve the quality of the Service by storing user preferences and tracking user trends, such as how people search. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Some features and services may not function properly if your cookies are disabled.

We may detect and use your IP address or domain name for internal traffic monitoring and capacity purposes, or to otherwise administer the Service. No personal information is obtained; rather, only the patterns of usage of various users may be tracked to provide you with improved service and content based on aggregate or statistical review of user site traffic patterns.

Turtle Wax may also present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve the quality of our search technology, customised content and advertising. Turtle Wax may offer some of our services in connection with these other web sites. Personal information that you provide to those sites may be sent to Turtle Wax in order to deliver the service.

HOW IS MY INFORMATION USED?

We use the information you provide in order to:

Fulfill requests for products, services, or information;
Provide customer services;
Administer promotions or surveys;
Offer new services, products, or offers;
Improve the effectiveness of our websites, our marketing endeavors, and our services and offers;
Conduct research and analysis;
Send marketing communications; and/or
Perform other business activities.

DOES TURTLE WAX SHARE MY PERSONAL INFORMATION WITH OTHERS?

Turtle Wax does not sell or rent your personal information to third parties. We may need to share your personal information with certain third parties such as our agents, service providers, and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as: 

Notify third parties of your interest in their products;

Fulfilling our customers' orders;
Sending Turtle Wax marketing communications;
Delivering packages;
Conducting research, analysis or administering surveys;
Sending regular mail and e-mail on behalf of Turtle Wax; and/or
Processing credit card or other payments.
Some Service sections may be provided by third parties, who may receive and process your requests and preference settings for that section in order to provide their service. In some cases, other information including one or more of your Turtle Wax cookies may also be technically available to the third party, although third parties are prohibited by contract from accessing your cookies or other information unrelated to the section they provide. Use of your information by these third parties is not governed by this Privacy Policy, but may be governed by other third party privacy policies.

From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution, or similar event.

POLICIES FOR CHILDREN

Turtle Wax encourages parents and guardians to monitor and participate in their children’s online activities. Unless responding to a website directed specifically to children, no information should be submitted to Turtle Wax by users under the age of 13, and users under the age of 13 may not register for newsletters, clubs, or activities. In addition, users under the age of 18 may not make purchases or participate in contests, except for those specifically directed to individuals under the age of 18. Where appropriate, Turtle Wax may ask you to indicate your age to verify compliance with these policies.

Turtle Wax does not knowingly collect information from users under the age of 13 or provide any personally identifying information from such guests to any third party for any reason whatsoever. We do not allow guests known to be under the age of 13 to receive direct marketing communications from Turtle Wax or from third parties.

DO I HAVE CHOICES REGARDING RECEIVING COMMUNICATIONS FROM TURTLE WAX?

Turtle Wax is an opt-out organisation. You always have the ability to opt-in or opt-out of receiving future communications from Turtle Wax

To opt-out of or opt-in to receiving marketing communications from Turtle Wax please take one of the following actions:

1) Send an e-mail with your current contact information to: 
infomarketing@turtlewaxeurope.com

2) Or, send a request with your current contact information to:
Turtle Wax Europe
4th Floor Alaska House
Atlantic Park
Dunningsbridge Road
Liverpool
L30 4AB

Turtle Wax will promptly take appropriate steps to implement your request. Please note that due to production, mailing and system timelines, it may take up to 10 business days after receipt of your request before we are able to remove you from our lists.

HOW DOES TURTLE WAX SECURE MY PERSONAL INFORMATION?

We have security measures in place and take reasonable precautions to protect against the loss, misuse and unauthorised access of your personal information under our control. These include internal reviews of our data collection, storage, and processing practices and security measures, as well as physical security measures to guard against unauthorised access to systems where we store personal data. Turtle Wax cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.

WHOM MAY I CONTACT IF I HAVE QUESTIONS OR CONCERNS ABOUT THE PRIVACY OR SECURITY OF MY INFORMATION?

Please contact our Privacy Manager at infomarketing@turtlewaxeurope.com to report any known or suspected privacy or security breaches or to submit privacy or security-related questions or complaints.

WILL THIS PRIVACY POLICY CHANGE?

Because Turtle Wax will continue to implement new technologies and improve the services and features we provide, this policy may change. Please check this page from time to time to review this Privacy Policy and familiarise yourself with any new terms, conditions or provisions. You agree to be bound by such modifications or revisions